Long Distance Service |
| Q: 1. What is the Worldwide Business Plan? |
| A: For a small monthly fee, the Worldwide Business Plan offers incredibly low International rates that can be added as an enhancement to the switched pre-subscribed business-calling plan of your choice. Please click here for the WorldWide Business Plan Description for more details.
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| Q: 2. What is the monthly minimum for the Premier Business Plan? |
| A: $100.00 with a $9.95 Low Usage Fee.
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| Q: 3. Are there benefits in switching my long distance service to Acceris? |
| A: Yes! Pre-subscribed customers will enjoy the benefits of receiving low discounted rates with the ease of 1+ dialing! No access codes!
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| Q: 4. Do I have to switch providers to use Acceris service? |
| A: No. Customers can take advantage of our dial-around 10-xx-xxx numbers without switching their primary long-distance service provider. Your Acceris toll charges will simply appear on your local phone bill.
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| Q: 5. What is the Activation Code for the dial-around products? |
| A: The Activation Code is 550248.
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| Q: 6. Do I have to enter the Activation Code each time I use a 10-xx-xxx number? |
| A: No. A Customer Activation Code need only be entered on their very first call.
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| Q: 7. Am I charged for calls that do not connect or return with a busy signal?
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| A: No. Customers are only charged if a call connects to the number they are calling.
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| Q: 8. Do your calling plans have monthly fees? |
| A: Absolute Cents carries a low usage fee of $2.95 per month, per line, if a Customer does not accumulate $15 in monthly long-distance usage. WorldWide Advantage carries a monthly fee of $2.95 per line and WorldWide Business has low monthly fees that vary by plan. Please Be Sure to read the details for each plan. A Federal Universal Service Fund (USF) fee applies to of a customer’s total monthly charges, excluding intrastate usage, accompanies all plans.
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| Q: 9. Do your calling plans have a minimum per call? |
| A: Yes. Acceris 101-5335 plan has a 10-minute minimum per call.
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| Q: 10. Can I use your 10-xx numbers to make International calls? |
| A: Yes. Simply dial the appropriate access code (10-xx number) you wish to use, then 011 + country code + city code + the number.
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| Q: 11. If I forget to dial the 10-xx number, will I still receive Acceris rates? |
| A: No. That is another advantage of switching your service to Acceris. Anytime you, or someone you know, used your phone, there would be no need to remember the 10-xx number first. A Pre-Subscribed Customer would simply pick up the phone and dial 1+ Area Code + Number, as usual, and you would always receive Acceris great low rates.
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| Q: 12. Are travel cards available? |
| A: Yes. Upon pre-subscribing to Acceris Residential or Business Long-Distance Services, Travel Cards will be made available free of charge!
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| Q: 13. Do your low rates only apply for certain times or days of the week? |
| A: No! All of our calling plans offer their great low rates any time of the day, any day of the week!
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| Q: 14. Are Toll-free Numbers Available with The Business Plans? |
| A: Yes! Toll-free numbers are available with all Pre-Subscribed Residential and Business Plans. There is a $10.00 one-time setup fee and a $2.00 fee per toll-free number per month. The great news is - Customers receive the same great per minute rates as the 1+ long-distance plan they choose!
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| Q: 15. Is there a monthly minimum with the Simplicity Business calling plan? |
| A: Yes. The monthly minimum is $20 per account for the Simplicity Business plan.
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| Q: 16. In What Second/Minute Increments are Simplicity/Elite/Premier Business billed? |
| A: Domestic calls for Business Plans are rounded to the second decimal point and billed in 6-second increments with an 18-second initial charge. International calls for all business plans are billed in 6-second increments with a 30-second initial charge. Calls to Mexico are billed in 1-minute increments, with a 1-minute initial charge.
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Q: 17. Where can I get more information on your business plans?
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| A: For more information on our business plans, contact us by e-mail: info@denatel.com
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| Q: 18. What is the monthly minimum charge with Elite Business? |
| A: $50 per account with a $4.95 Low Usage Fee.
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Q: 19. Does Acceris offer a long-distance package for Businesses?
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| A: Yes! Acceris Simplicity Business plan is designed for the small to medium-sized business, Elite Business for the medium to large-sized business, and Premier Business for the large-sized business. All Business plans include 1+ dialing, toll-free numbers, travel card access and great rates in one simple package. Ask about our Worldwide Business Plan enhancement!
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| Q: 20. How will I know if my long distance service has been switched to Acceris? |
| A: The majority of orders are Pre-Subscribed to Acceris within three business days. To see if your phone lines have been moved to Acceris, call from your Billing Telephone Number (BTN) toll-free (700) 555-4141. If service has been switched, the recording will say, “Welcome to WorldxChange”!
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| Q: 21. How will I be billed? |
| A: Acceris services are provided by WorldxChange. Residential and Simplicity Business customers can be billed either through their Local Carrier, or directly by Credit Card when choosing the Iplan Internet Billing Option. Customers choosing to be billed by their Local Carrier will be billed for services by WorldxChange. Business Customers are billed directly and will receive their monthly billing statement by Acceris Communications.
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| Q: 22. What if I have a "PIC Freeze" on my line? |
| A: Customers must contact their Local Telephone Company Directly To Ask Them to Remove the PIC Freeze. Please note, Customers who have requested Acceris to switch their "Local Toll" (Intralata) Service must also request their Local Company to remove the freeze from their Intralata Service. Once the Pic Freeze is removed, Acceris can switch your service.
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